American Burglary & Fire Inc.
  • 13-Sep-2017 to 12-Nov-2017 (CST)
  • Customer Service
  • Fenton, MO, USA
  • TBD
  • Hourly
  • Full Time

Paid holidays, paid vacation and sick time, medical, dental, vision, life, disability, profit sharing and 401(k)


ABF Security is currently seeking an exceptional candidate to fill a Management position in our Emergency Response Center. At ABF, we know our ability to succeed depends upon the people we employ. Leading-edge technology, the highest standards and outstanding people make ABF Security the employer of choice in our industry.

 

The Emergency Response Dispatch Manager will thrive in a dynamic, fast-paced environment while managing a team of both full and part-time employees processing alarm signals.

 

Responsibilities:

  • Manage a team of dispatchers ensuring signals are being handled properly
  • Observe calls to ensure proper quality and productivity, offer employee coaching and development when necessary
  • Provide excellent customer service by maintaining the highest degree of courtesy, confidentiality and professionalism
  • Hire, train and assist in the professional development of new employees
  • Assist in monitoring alarm signals and respond to alarms using the information provided in a timely manner
  • Properly document all responses for the alarm within the monitoring software

 

The successful candidate will possess or demonstrate the following attributes:

  • Proven experience as a call center supervisor or similar supervisory position
  • Experience dispatching in the alarm industry is a plus
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Possess strong organizational and leadership skills
  • Ability to multi-task and be detail oriented
  • Ability to prioritize and complete tasks in a timely manner
  • Must be able to pass extensive drug and background checks

 

Comprehensive and Competitive Compensation and Benefits:

  • Benefits include paid holidays, paid vacation and sick time, medical, dental, vision, life, disability and 401(k)

 

An Equal Opportunity Employer

Women, Minorities, Veterans and Disabled are encouraged to apply.

 

                                                               

For additional information about our company and the services we provide, please visit our website at abfsecurity.com.

American Burglary & Fire Inc.
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